Points To Remember

Ebby's Auto Painting & Collision Repair reminds you that when it comes to collision repair, refinishing and general auto body work, under Commonwealth of Virginia law and insurance company consumer guidelines, you have some specific rights during the vehicle repair process.  Here are a few items to be aware of.


  • You have the right to decide which repair shop will fix your vehicle.  Your insurance company can not require you to use a specific facility.
  • You do not need to get more than one estimate.
  • If your vehicle is damaged to the degree that it would be likely to fail state inspection, you should not drive it.  For your family's safety and to minimize possible additional damage, have it towed to Ebby's.  In most cases, you will qualify for rental reimbursement from your insurance company if you need it.
  • You may be asked to go to your insurance company's claim center before your vehicle gets repaired.  Instead, you can bring your vehicle directly to Ebby's.  We'll contact the company on your behalf, conduct the estimate, or provide them with access to the vehicle to conduct their own evaluation.